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Last updated: January 2025
By booking any travel package or service with Globexgo, you agree to be bound by these Terms and Conditions. Please read them carefully before making any reservation.
All bookings are subject to availability. A non-refundable deposit of 20% of the total package cost is required to confirm your booking. The remaining balance must be paid no later than 30 days prior to the departure date. Failure to pay the balance by the due date may result in cancellation of your booking.
Cancellations made more than 60 days before departure: 80% refund of total cost. Cancellations 30–60 days before departure: 50% refund. Cancellations within 30 days of departure: No refund. All refund requests must be submitted in writing via email. Refunds are processed within 14 business days.
It is the sole responsibility of the traveller to ensure valid passports, visas, travel insurance, and any required health documentation are obtained prior to travel. Globexgo accepts no liability for denied entry or travel disruption due to insufficient documentation.
Globexgo reserves the right to modify itineraries due to unforeseen circumstances including weather, political situations, or operational requirements. In such cases, equivalent alternatives will be provided wherever possible at no additional cost.
We strongly recommend that all travellers purchase comprehensive travel insurance covering cancellation, medical emergencies, and personal belongings. Globexgo is not responsible for any losses incurred due to lack of travel insurance.
Globexgo acts as an intermediary between travellers and third-party service providers (hotels, airlines, transport operators). We are not liable for any injury, loss, damage, or expense arising from services provided by third parties. Our total liability shall not exceed the total cost of the package booked.
Any complaints during travel must be reported to our local representative immediately. Complaints submitted after return must be made in writing within 28 days of the trip's conclusion.
These Terms and Conditions are governed by the laws of Poland. Any disputes shall be subject to the exclusive jurisdiction of the courts of Warsaw, Poland.
Last updated: January 2025
Globexgo ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.
We may collect the following personal data: full name, email address, phone number, passport details (for visa assistance), travel preferences, nationality, and billing information. We collect this data when you submit enquiries, make bookings, or communicate with us.
Your data is used to: process and manage your travel bookings, communicate itinerary details and updates, send relevant travel offers and newsletters (with your consent), assist with visa and documentation support, and comply with legal obligations.
We may share your personal information with: hotels, airlines, and transport operators as necessary for your booking; visa processing authorities; and payment processors. We do not sell your personal data to third parties for marketing purposes.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All financial transactions are encrypted using SSL technology.
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law — typically up to 7 years after your last booking for accounting and legal purposes.
Under GDPR and applicable data protection laws, you have the right to: access your personal data, request correction or deletion, withdraw consent for marketing communications, and lodge a complaint with your local supervisory authority.
Our website uses cookies to improve user experience and analyse site traffic. You may disable cookies in your browser settings, although this may affect site functionality.
For privacy-related queries or to exercise your rights, contact us at: privacy@globexgo.com or write to us at our Warsaw headquarters.
Simply fill out our "Build a Package" form on the website or reach out via WhatsApp. Share your destinations of interest, travel dates, group size, and budget — and our experts will craft a personalised itinerary for you, usually within 24 hours.
Yes! We provide full Schengen visa guidance and documentation support for travellers from India, UAE, and other regions. Our team will prepare your itinerary, hotel bookings, and supporting documents to strengthen your application.
Most packages include hotel accommodation, airport transfers, inter-city transport (coach or train), guided tours, and a dedicated travel manager. Flights can be arranged separately or included upon request. Every package is clearly itemised so you know exactly what's covered.
Absolutely. We offer halal-friendly tour packages including halal meal arrangements and accommodation near halal-certified restaurants across major European cities. Simply tick the "Halal Friendly" option in our booking form.
Cancellations 60+ days before departure receive an 80% refund. Between 30–60 days, a 50% refund applies. Within 30 days, no refund is available. We strongly recommend purchasing travel insurance to cover unforeseen cancellations.
Yes — this is one of our specialties! We design fully bespoke private tours for individuals, couples, families, and corporate groups. Tell us your dream trip and we'll make it happen, from private guides to luxury accommodations.
Yes, we offer 24/7 WhatsApp support throughout your journey. A dedicated travel manager is assigned to your trip who you can contact at any time for assistance, changes, or emergencies.
We accept bank transfers, credit/debit cards, and cash payments at our offices in Warsaw, Dubai, and Kerala, India. A 20% deposit is required at booking, with the remainder due 30 days before departure.