Last updated: January 2025
1. Introduction
Globexgo ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.
2. Data We Collect
We may collect the following personal data: full name, email address, phone number, passport details (for visa assistance), travel preferences, nationality, and billing information. We collect this data when you submit enquiries, make bookings, or communicate with us.
3. How We Use Your Data
Your data is used to: process and manage your travel bookings, communicate itinerary details and updates, send relevant travel offers and newsletters (with your consent), assist with visa and documentation support, and comply with legal obligations.
4. Data Sharing
We may share your personal information with: hotels, airlines, and transport operators as necessary for your booking; visa processing authorities; and payment processors. We do not sell your personal data to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All financial transactions are encrypted using SSL technology.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law — typically up to 7 years after your last booking for accounting and legal purposes.
7. Your Rights
Under GDPR and applicable data protection laws, you have the right to: access your personal data, request correction or deletion, withdraw consent for marketing communications, and lodge a complaint with your local supervisory authority.
8. Cookies
Our website uses cookies to improve user experience and analyse site traffic. You may disable cookies in your browser settings, although this may affect site functionality.
9. Contact Us
For privacy-related queries or to exercise your rights, contact us at: privacy@globexgo.com or write to us at our Warsaw headquarters.
